Systems Access and Rostering Maintenance

    CTEP-IAM Account Management Rave Access

    CTEP-IAM and ID.me Account Management

    1. How do I obtain a new CTEP-IAM account linked to an ID.me account?

      If you don’t already have a CTEP-IAM account, go to: Request New Account and then follow the step-by-step instructions in the CTEP-IAM / ID.me New User Account Creation SOP.

      You may also find the definitions of the various CTEP-IAM account types in the CTEP-IAM New Account Registration Overview helpful in determining which type of account is required, and the following support documents provide more information on what you will need to complete the registration process for each account type. 
      •  Obtaining a CTEP-IAM Account as an Associate
      •  Obtaining a CTEP-IAM Account as an Associate Plus
      •  Obtaining a CTEP-IAM Account as a Non-Physician Investigator
      •  Obtaining a CTEP-IAM Account as an Investigator

      NOTE: After you submit your request for a new account, you will receive an email confirming that your account has been created. The email will include your username and a temporary password. Following the instructions in the email, you must reset your temporary password to a new permanent password.

      After establishing a CTEP-IAM account, all users must then link their CTEP-IAM account to an ID.me account (unless based outside of the U.S. and following the established alternative process).

      Help Resources and Information:

      2. How do I reactivate my existing CTEP-IAM account?


        If you have NOT linked your ID.me account with your CTEP-IAM account:
        •  Email ctepregns@ctep.nci.nih.gov with the request to reactivate.
        •  CTEP Registration Help Desk will send you a temporary password.
        •  Follow the link in that email to reactivate your account by resetting your password and selecting a new set of security questions.

        If you have linked your ID.me account with your CTEP-IAM account:
        •   Access CTEP-IAM at https://ctepcore.nci.nih.gov/iam
        •   Log in using ID.me credentials.
        •   The system will show a validation error and a link to re-activate the account.
        •   Verify your credentials by authenticating using your ID.me account.
        •   After verification, CTEP-IAM will display the current user information.
        •   Verify the information and choose to either:
              ◦  Reactivate without any updates, OR,
                      ◦  Reactivate and update CTEP-IAM information.

        See the CTEP-IAM and ID.me Integration FAQs for more information.

      • How do I update the email address associated with my CTEP account?

        • Go to: https://ctepcore.nci.nih.gov/iam/index.jsp 
        • Log in with your CTEP credentials.
          • If you have already set up your ID.me credentials, use the ID.me tab.
          • If you have not yet set up ID.me credentials, use the CTEP-IAM tab.
        • Click on the “Personal Information” link at the top of the left navigation pane.
        • Scroll down to the “Account Information” section and update your email address in both the “Email” and “Verify Email” form sections.
        • Click “Submit Changes”
          • If the changes are not accepted (e.g., if other form fields must also be updated to submit the changes), the system will jump to the top of the screen and display an error message in red.
          • If changes are accepted, a confirmation message will be displayed, such as “Thank you for updating your CTEP-IAM user account information. Please follow the instructions in that email to reactivate your account if updates to email has been performed.”
        • Follow the instructions in the subsequent automated email from: ctepregns@ctep.nci.nih.gov
        • If you have questions or encounter difficulty, contact: ctepreghelp@ctep.nci.nih.gov for assistance.
           

      • How can I tell if a person at our site has an active CTEP ID or an ID.me account linked with their CTEP-IAM account?

        There's an ID.me resource in RUMS where you can check who at your site has linked their CTEP-IAM account to an ID.me account. Go to the Person Roster Browser tab in the Roster Update Management System, select your roster of choice, and click on the Export to Excel icon in the top right corner.  In the resulting spreadsheet: You can see whether the CTEP status for each person is active, and the last two columns will indicate whether the person has linked their CTEP and ID.me accounts (and linkage date, if linked). For more information refer to the ID.me page on the CTEP website.

        iMedidata RAVE Access

        1. How do I gain access to SXXXX study in RAVE?

          Rave study invitation emails are sent to site staff that have been assigned a Rave role at the study-level when your CTSU site status is set to approved in RSS. (Exception: For some studies that require special training for Rave access, this invitation may be sent prior to the site attaining a CTSU site status of approved.)
           
        2. What do I do if I did not receive a RAVE study invitation?

          First, ensure that your CTEP IAM account is current (active and reflects appropriate institutional email - see CTEP-IAM account management above).

          Next, confirm that you have activated your iMedidata RAVE account. See #2 below if you did not receive an iMedidata RAVE account activation email.
           
          After your iMedidata account is established, you will be able to login to iMedidata either using either the SSO from the CTSU member’s website, or by directly accessing the iMedidata URL. Both access points utilize your CTEP-IAM credentials for login.

          After your initial iMedidata account activation is completed: 
          You will receive a Study Invitation email (from: Medidata-Notification@mdsol.com) for each subsequent Rave study your site registers for, and (if Rave roles are assigned at the study-level for your site) for each Rave study for which you are granted a Rave role. This Study Invitation email is sent at the time your site status is set to approved for the study in the RSS (except in cases where special training is required prior to granting of Rave access).

          See Medidata Account Activation and Study Invitation Acceptance guidance document available via CTSU.org under Data Management (located in the Help Topics under Rave Resources). (Login with CTEP credentials required.)
           
        3. What do I do if I did not receive my iMedidata activation email invitation? Who do I contact for assistance?

          All RAVE users must have current, active CTEP credentials and be assigned a RAVE role on a LPO or Participating Organization Roster.

          Verify and update your CTEP-IAM credentials by visiting the CTEP website and confirm your roster assignment with your local institutional site administrator/data administrator.

          After verifying that your credentials are correct and that you have a Rave Role on your institution's roster, site staff may contact the CTSU Help Desk at ctsucontact@westat.com to request that the email invitation be re-          sent.
           
        4. What is the difference between the iMedidata RAVE account activation email and the Study-specific invitation email?

          After your institution receives approval for a new Rave study, or if you are newly assigned a Rave role for an existing Rave study at your site, you will automatically receive an invitation via email from Medidata-Notification@mdsol.com containing either a link to activate your iMedidata account (if this is your first Rave study), or a link taking you to iMedidata to accept any study invitations (if you have already activated your iMedidata account).

          Please see Medidata Account Activation and Study Invitation Acceptance for more detailed instructions on how to activate your account and accept study invitations. (Login with CTEP credentials required to access the guidance document.)